90 — Administration
Roles & Permissions
11 built-in roles with module-level access. Switch role in the top-right to preview each persona.
| Role | dashboard | disputes | workflow-designer | evidence | merchants | acquirers | merchant-portal | reports | audit | support | roles | notifications | settings |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Super Admin Full platform access | ● | ● | ● | ● | ● | ● | — | ● | ● | ● | ● | ● | ● |
Paysky Admin Tenant & product administration | ● | ● | ● | ● | ● | ● | — | ● | ● | ● | ● | ● | — |
Bank / Acquirer Admin Acquirer-scope administration | ● | ● | ● | ● | ● | ● | — | ● | ● | ● | ● | ● | — |
Dispute Ops Manager Manages dispute queues & assignments | ● | ● | — | — | ● | — | — | ● | ● | ● | — | — | — |
Dispute Analyst Works individual cases | ● | ● | — | ● | ● | — | — | ● | — | — | — | — | — |
Merchant Admin Merchant organisation admin | — | — | — | — | — | — | ● | — | — | — | — | — | — |
Merchant User Responds to assigned disputes | — | — | — | — | — | — | ● | — | — | — | — | — | — |
Finance / Billing Pricing, subscriptions, invoicing | ● | ● | — | — | ● | ● | — | ● | — | — | — | — | — |
Compliance Officer Compliance cases & oversight | ● | ● | — | — | ● | ● | — | ● | ● | — | — | — | — |
Read-only Auditor Read-only access to everything | ● | ● | — | — | ● | ● | — | ● | ● | — | — | — | — |
Support Agent Tickets & customer support | ● | ● | — | — | ● | ● | — | — | ● | ● | — | — | — |